Terms & Conditions
Maksims Treivass, PVN: LV09087710014, address: Mētras, Mārupe parish, hereinafter referred to as the Online Store - provides content available on the site and provides goods / services in accordance with the Terms of Use set out below.
- General terms
If the consumer purchases goods/services through the website, then such a mutual agreement is considered a Distance Agreement and is governed by the legal norms of the Republic of Latvia governing the distance agreement, including, but not limited to, the Law of the Republic of Latvia. Latvia Regulations of the Cabinet of Ministers of the Republic "Regulations on Distance Contracts", etc.
2. Shopping
The prices and characteristics of the goods sold in the online store are indicated next to the goods. Add the items you want to your cart to checkout. Fill in all the required fields and choose the most suitable delivery method. After that, the screen displays the total cost of the order with delivery. Pay for the purchase to complete the order.
3. Payment rules
The payment currency on the site is euro. You can pay for your purchase by choosing the following payment methods:
- Bank transfer with order number,
- payment by card
- or cash.
The agreement comes into force after successful payment to the account of the online store. If for any reason it is not possible to fulfill the order, the Buyer will be informed and the amount paid will be refunded as soon as possible, but no later than within 14 days after receiving the notification.
4. Delivery terms
The goods are delivered to the following countries: Latvia, Lithuania, Estonia. Purchased goods are delivered via: OMNIVA parcel machines and other delivery services. All fees and taxes payable for the receipt of the goods at the destination shall be paid by the Buyer. Shipping costs are shown before the order is confirmed. The purchased goods are delivered to the address specified by the Buyer within 3-4 business days from the date of payment of the invoice. In exceptional cases, we have the right to send the goods up to 45 calendar days, informing the customer about this.
5. Right of return
The Buyer has the right to refuse the Goods within 10 calendar days from the date of receipt of the Goods. (Depending on the product, the buyer may not have a mandatory right of withdrawal, in which case the reason must be clearly stated and explained). The right of withdrawal does not apply if the Buyer is a legal entity.
For the purpose of exercising the 10-day right of return, the goods can only be used for the purposes for which they are intended, the consumer is responsible for maintaining the quality and safety of the goods during the period of exercising the right of return. In case of improper use or damage to the goods, careless handling of the goods in the process of use or non-compliance with the instructions, if the original packaging of the goods is lost, or if the packaging is significantly damaged, the online store has the right to reduce the refund in accordance with paragraph 1 of the cost of the goods.
In order to use the right of withdrawal, the goods must be delivered to Mētras, Mārupes pagasts, presenting a document confirming the purchase and writing a statement about the reasons for the refusal. The online store is not responsible for the delay in performance or non-fulfillment of obligations, or other non-performance for reasons and obstacles beyond the reasonable control of the online store.
The online store reserves the right to refuse to sell the goods and demand the return of the goods from the Buyer if the price indicated in the online store is significantly lower than its market price due to an error.
6. Processing of personal data of the buyer
The online store only processes personal data entered by the buyer when ordering goods, such as name, email address, etc.
The online store transfers personal data to the provider(s) of transport services in order to ensure the delivery of goods.
If you have expressly consented to receive our marketing communications, including newsletters, we may contact you from time to time to provide information about our services and latest offers. For this purpose, we may process the email address you provide when you subscribe to marketing communications. The buyer has the opportunity to refuse marketing communications by notifying us of this by writing to info@lavanda.lv.
7. Settlement of disputes
In matters not covered by these conditions, the Buyer and the Seller undertake to comply with the laws and regulations in force in the Republic of Latvia.
All disputes between the Seller and the Buyer shall be resolved by the Parties through mutual negotiations or correspondence. If the dispute is not resolved through negotiations or correspondence, the Parties will resolve the dispute in the court of the Republic of Latvia in accordance with the regulatory enactments of the Republic of Latvia. Disputes between the Buyer (consumer) and the Seller may be referred to the Consumer Rights Protection Center or to the court of the Republic of Latvia.
The buyer also has the right to apply to the dispute resolution bodies of the European Union.