Refund Policy
In accordance with the Regulation of the Cabinet of Ministers No. 255 of May 20, 2014 "Regulations on distance contracts", the Buyer has the right to refuse the Purchase within 14 (fourteen) days without giving reasons.
In order to exercise the right to cancel the Order, the Buyer must notify the Seller of the decision to cancel the Purchase by sending a letter to Mētras, Marupes pagasts, LV2107 or by sending a written notice to the e-mail address. : info@lavanda.lv
In the letter of refusal, indicate the data: order number and date, product code, name and quantity that you want to return.
The term of the Buyer's right of withdrawal is observed if the Buyer notifies the decision to withdraw before the expiration of the term of the right of withdrawal.
Each Buyer has the right to exchange the product for another product within 14 (fourteen) days from the date of delivery of the order, in agreement with the representative of the Seller, if any in the online store and if:
the goods were not in use, the packaging of the goods was preserved and not damage
The buyer has the accompanying documents and the goods in a complete set.
In the event that the Buyer's right of withdrawal is exercised, the Seller shall refund the payments received with the Buyer's order, including the shipping costs paid (unless the Buyer expressly wished to use a delivery method other than the standard delivery method offered by the Seller). without undue delay and in any case no later than within 14 (fourteen) days from the date on which the Seller was informed of the Buyer's decision to withdraw from this contract. Seller will refund payments received using the same means of payment that Buyer used for the original transaction, unless Buyer expressly agrees to another means of payment, in which case Buyer will not be charged for such refund.
The Seller may withhold a refund until the Seller receives the item back or the Buyer provides proof that the item has been returned, whichever comes first. The buyer should bear the direct costs of returning the goods.
The buyer is responsible for reducing the value of the goods if the goods were used for other purposes than the established characteristics. The product must be used for testing purposes to the extent that it would be possible to do so in a store. The Buyer is responsible for ensuring that the cost, quality and safety of the Goods do not decrease, otherwise the Seller has the right to deny the Buyer the right to refuse the delivered Goods.
The Seller has the right not to accept the Goods and refuse the Buyer to exercise the right to refuse, as well as not to return the money paid to the Buyer if the Seller has found damage to the Goods or the Goods have lost their “appearance”. (labels removed and / or damaged, protective films torn off, etc.) and / or signs of use of the Goods are revealed.
When returning the goods, the Buyer must comply with the following rules:
- The product must be returned in its original packaging (we recommend that you carefully open the package in which it was received).
- The item must be returned complete.
- When returning the goods, the Seller is obliged to provide the accompanying documents (purchase documents).
- The Seller has the right to refuse to accept the goods returned by the Buyer if the conditions for the return of the goods are not met.
Return of goods must be made in accordance with the procedures specified by the Seller
The buyer must pay the direct costs of returning the goods.
The money for the returned goods must be returned by transfer to the Buyer's bank account.
Categories of goods that cannot be returned to the Seller or exchanged:
(a) personal hygiene products, if the package is opened (toothbrush, disposable materials, etc.);
(b) underwear, socks and tights, if their packaging has been opened;
c) and other goods that cannot be returned in accordance with the current legislation of the Republic of Latvia
The procedure for replacing or returning a defective product:
If the product is damaged or an error was made in the order (wrong size, color), the Buyer can return the product or exchange it in accordance with the order;
The seller undertakes to exchange the defective goods for a quality one (without defects) or to make the necessary repairs;
When a defect in the goods is found, employees must be informed by sending a statement to the following address: info@lavanda.lv. The application must contain the Buyer's contact information for communication, product name, code, order number and a brief description of the defect.
The response to the letter of application of the Buyer about the defect will be provided within 3 working days;
Identification of a lack of goods and compensation for losses are carried out within the time limits and in the manner established by the current regulatory enactments.
Product Defects
The buyer is obliged to submit a claim for the elimination of defects in the following cases, if:
- the defect of the goods is unavoidable and prevents the full use of the goods, the Buyer has the right:
- require the replacement of the product in question with a new product of the same type, or
- terminate the contract of sale and demand a refund of the money paid.
- the defect of the goods can be eliminated, but after a while it must be eliminated again, as a result of which the Buyer cannot fully use the goods, the Buyer has the right:
require the replacement of the product in question with a new product of the same type, or
terminate the contract of sale and demand a refund of the money paid.
The Buyer is obliged to inform the Seller about the defect of the goods immediately after the defect is established, but no later than the expiration of the warranty period.
The Seller makes a decision to satisfy or refuse to satisfy the Buyer's claims within 30 (thirty) days from the moment when the Buyer informed the Seller about the defect in the goods and received the defective goods from the Seller.
The Buyer will be notified of the resolution of the claim by phone within 30 (thirty) days from the moment when the Buyer informed the Seller about the defect in the goods and received the defective goods from the Buyer.
The Seller shall not be liable for any damage or defect of the goods to any third party who purchased the goods from the Seller to the Buyer.
All rights and obligations between the Seller and the Buyer in connection with the guarantee are defined in the laws and regulations of the Republic of Latvia.
The buyer loses the right to apply for warranty service in cases where:
- The buyer cannot provide proof of payment for the goods and their delivery;
- The buyer cannot present obvious defects in the goods at the time of delivery;
- The product warranty has expired;
- Mechanical damage to the goods occurred as a result of the actions of the Buyer;
- The product has been used in unsuitable conditions, in a humid, chemical or mechanical environment;
- the product has not been used for its intended purpose;
- The product has been damaged due to an unusually high load or has not been used in accordance with the documentation, instructions, technical standards and safety regulations.
The product is damaged due to unavoidable and/or unforeseen circumstances, water damage, fire damage or damage due to other force majeure factors.
Final provisions
- The Seller reserves the right to suspend, supplement these Terms and other documents related to these Terms. Additions or corrections to the Terms come into force from the moment they are posted on the Site.
- The Seller reserves the right to suspend, supplement these Terms and other documents related to these Terms. Additions or corrections to the Terms come into force from the moment they are posted on the Site.
- If the Buyer does not agree with the correction of our Terms, partial additions, the Buyer has the right to refuse them, provided that the Buyer loses the right to use the services of the online store.
If the Buyer continues to use the services of the Online Store after the revision of the Conditions, it is considered that he agrees with the revision of the Conditions, partial changes or additions.
These rules have been drawn up in accordance with the laws and regulations of the Republic of Latvia.
The parties are released from the liability specified in these Terms if their execution is impossible due to circumstances caused by force majeure circumstances.
The Consumer Protection Law states that if a seller or service provider fails to remedy a defect in a product or service within 30 days from the date of the consumer's complaint or within the time limit set by the competent regulatory authorities, he is obliged to compensate the consumer for any damage caused by the delay.